TERMS AND CONDITIONS
If you do not agree to these Agreement, you must cease use of the Services and Website immediately.
Reach Ajcon Technologies Private Ltd (hereinafter referred to as…Read More
TERMS AND CONDITIONS
If you do not agree to these Agreement, you must cease use of the Services and Website immediately.
Reach Ajcon Technologies Private Ltd (hereinafter referred to as “RATPL”) is a technology provider and facilitator that operates the Website http://www.mcxtra.com and its mobile app as a platform to provide users to upload their existing as well as new insurance policies (including Life, Health, Motor, Travel & Home Insurance policies) electronically which they may have bought from any insurer through any intermediary or directly at any point in time. The Website and the Application also provide the option to the users to seek assistance at any point in time pertaining to the policies that have been uploaded by them. This service can be availed through phone call, chat option, e-mail and scheduling a video conference with one of our experts. Users can also locate a garage or hospital in and around a pre- defined radius from the current location. Certain services/functions provided by RATPL can only be used once our Application is downloaded.
There are also certain services/functions relating to insurance services and advisory that are provided by Heartbeat Insurance Brokers Private Limited, a direct insurance broker duly registered with the Insurance Regulatory and Development Authority of India with License Number: HEARTBEAT INSURANCE BROKERS PRIVATE LIMITED / CIN NO. U66010MH2014PTC257462/ VALIDITY:- 14-07-2018 TO 13-07-2021/LICENCE NUMBER:-IRDA/DB597/14 (“HIBPL”). RATPL only provides the platform to HIBPL to list its services/advisory functions on the Website and/or Application maintained by RATPL and only acts as a technology facilitator. The policies uploaded by the user are decoded by HIBPL and a GAP analysis report is sent to the user on their registered email id. HIBPL will also send renewal reminders at pre-defined periodic intervals and also intimate the user about the policy reaching maturity.
The user (hereinafter referred to as “you”, or “your”) will be subject to the rules, guidelines, policies, terms and conditions applicable to any Service that is provided by this Website/Application, and they shall be deemed to be incorporated into and form an integral part of this Agreement.
Services are available only to, and may only be used by, individuals who are 18 years and above, who can form legally binding contracts under applicable law. You represent and warrant that you are at least 18 years old and that all registration information you submit is accurate and truthful. RATPL & HBIL may, at their sole discretion, refuse to offer access to or use of the Website or Application to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the websites is revoked in such jurisdictions.
Individuals under the age of 18 may use services provided by RATPL & HBIL through its Website/Application however they must at all times do so only in conjunction with and under the supervision of a parent or legal guardian who is at least 18 years of age. In all cases, the adult is the user and is responsible for any and all activities done by the Individuals under 18 years of age.
You hereby authorize RATPL & HBIL to access your insurance policies saved and stored in Policy Vault, personal data or information as defined herein below, for sending you renewal notices / reminders through e mail, sms or through phone calls, voluntarily calling you and giving you appropriate advise pertaining to any of your existing/ lapsed policies saved in Policy Vault or providing you feedback on the clarifications or assistance sought by you if any, assisting you in resolution of service issues pertaining to the insurance policies saved in Policy Vault, irrespective of the insurer or the intermediary that you have bought the policy from or through.
Personal data or information would mean you and your family member’s details and include but not limited to E Mail id, Date of Birth, Mobile number, Name and Relationship, Blood Group, Allergies, details of existing or lapsed insurance policies etc.
You can register on the Website/Application through [Register now] option available on the Website/Application or through third party applications (including Facebook, Google+ etc.). Upon successful registration to the Services and payment of the annual subscription fee, unless waived, your policy vault would be activated within 72 hours of your uploading the insurance policy/ policies. In cases of active policy vaults, any new insurance policy that is uploaded would be decoded after 72 hours and would reflect in your vault once it has been decoded. You agree and understand that you are solely responsible for maintaining the confidentiality of your password which, together with your login ID, allows you to access the Service. That Login ID and password, together with any mobile number or other contact information you provide, forms your “Registration Information”.
By providing us with your email address and mobile number, you agree to receive all required notices and information electronically, to that email address or mobile number. It is your responsibility to update any changes to your email address and mobile number. If you become aware of any unauthorized use of your Registration Information, you agree to notify RATPL immediately. RATPL & HBIL shall not be liable for any unauthorized use or access. You expressly agree and acknowledge that in case of any breach of your User Login and Registration details due to any data hack, malware attack or breach, RATPL shall not be responsible and liable.
Policy Vault and Assist Me services are only applicable to insurance policies whether purchased in India or abroad, but through an insurance company registered with Insurance Regulatory and Development Authority of India (“IRDAI”) in India.
ACCURATE REGISTRATION INFORMATION
You shall provide true, accurate, current and complete information about yourself and undertake to inform/update of any change in your Registration Information promptly and keep it up-to-date and accurate at all times, as it has a direct bearing on the provision of Services by RATPL and its affiliates. You agree not to misrepresent your identity nor will you make an attempt to make an unlawful access to the Website and/or Application or use of the Services.
Policy Vault also allows you to save insurance policies of your family members including your spouse, dependent children, parents and parents in law, who might have authorized you in this regard, in which case you shall be acting under proper authorization from your family members. By uploading policies of such family members, you represent and confirm that you are duly authorized by them in this regard and shall absolve RATPL from any and all claims arising out of any claim for breach of privacy, unlawful access etc. by your family members/entity. RATPL shall not be responsible for any such claims raised by any third party including your family members.
Any misrepresentation in providing the Registration Information shall render the Services void ab initio, but without any recourse on RATPL or its affiliates. RATPL shall not be held responsible for any reason whatsoever if the Registration Information is incorrect at any point in time. Failure to provide accurate and complete information during registration may prohibit the use of some services provided by RATPL & HBIL.
The user is solely responsible for the conduct and activities on and regarding to Website and/or Application and any and all data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items, and links (together, "Content") that you submit, post, and display on the Website.
Your Content and your use of Website and/or Application shall not:
You grant RATPL the non-exclusive, worldwide, perpetual, irrevocable, royalty-free and database rights to use any information or content you supply to RATPL & HBIL with, in any media now known or not currently known, with respect to your personal information or that of your family members or insurance policies that you upload on the Website. You agree to allow RATPL and its affiliate companies to pre-screen the data / insurance policies being uploaded by you and re-format your content if required, extract relevant information from the files you upload like renewal date etc., in order to fill the missing fields or make corrections wherever required in relevant sections of www.mcxtra.com Website and/or Application.
RATPL considers any unsolicited suggestions, ideas, proposals or other material submitted to it by users via the Website and/or Application or otherwise (other than the insurance policies) to be non-confidential and non-proprietary, and RATPL shall not be liable for the disclosure or use of such material. If, any member sends material to improve the Website at the request of any director or employee of RATPL or its affiliates, RATPL will also consider that material to be non-confidential and non-proprietary and RATPL will not be liable for use or disclosure of the material. Any communication by you to RATPL through the Website and/or Application or otherwise is subject to this agreement. You hereby grant and agree to grant RATPL, under all of your rights in the Material, a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully-paid, right to incorporate, use, publish and exploit such material for any purpose whatsoever, commercial or otherwise, including but not limited to incorporating it in the documentation, or any product or service, without compensation or accounting to you and without further recourse by you.
ACCESS TO PASSWORD / PROTECTED / SECURE AREAS
MODIFICATION AND NOTIFICATION OF CHANGES
By using our Website or Application or both, you understand and agree that all Services we provide are “as is” and “as available”. This means that we do not represent or warrant to you that:
Furthermore, you understand and agree that:
In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against RATPL and its affiliates, officers, employees, partners and licensors shall be limited to the amount you paid as service fees to Website and/or Application in connection with usage of this Website or Application or both, if any, for use of products and/or services.
You expressly understand and agree that RATPL and its affiliates, officers, employees, partners and licensors shall not be liable for any damages whatsoever, whether direct, indirect, incidental, consequential or exemplary including, but not limited to, damages for loss of data or other intangible losses, resulting from use of this Website, content, any related services, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.
You acknowledge and agree that your only right with respect to any dissatisfaction with the services is to request for termination of your account and or discontinue any use of the services provided by the Website.
If, notwithstanding the previous sections, RATPL is found by a court of law to be liable in any manner, then, to the maximum extent permitted by law, RATPL’s liability and that of its officers, directors, creators, employees and suppliers, to you or any third parties will be limited to a maximum amount of fee paid by the User to RATPL/HIBPL for the use of Services.
RATPL does not control the content provided by users that is made available on its Website and, as such, does not guarantee the accuracy, integrity or quality of such content. You may find some content to be offensive, harmful, inaccurate, or deceptive. There are also risks of dealing with underage persons or people acting under false pretense.
You acknowledge that RATPL may or may not pre-screen content, but that RATPL and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse, delete or move any content:
We may also block delivery of a communication (including, without limitation, feedback, postings, messages and/or chats) to or from the Services as part of our effort to protect the Services or our users, or otherwise enforce the provisions of this Agreement.
You acknowledge, and consent to and agree that RATPL and its affiliates may access, preserve and disclose your account information and content if required to do so by law or pursuant to an order of a court or by any governmental or regulatory authority having jurisdiction over RATPL or in a good faith belief that such access preservation or disclosure is reasonably necessary to:
(a) comply with legal process;
(c) respond to claims that any content violates the rights of third parties; or
(d)protect the rights, property or personal safety of www.mcxtra.com, its users and/or the public.
RATPL is working with / in collaboration with third parties who specialize in providing respective services and have aggregated / created a network of hospitals - service centers
RATPL is working in collaboration with third parties to provide a network of third party repair and servicing workshops ("garages") for motor vehicles and providing road side assistance. RATPL is also working in collaboration with third parties to provide a network of hospitals and for providing health services and ambulance services in case of any emergency. It is clarified that RATPL is only acting as an aggregator and a facilitator for arranging these services relating to Garages and Hospitals and does not provide these services in any capacity whatsoever. The repair/servicing facility for any motor vehicle will be provided/done by the garage in their capacity as an independent service provider at vehicle owner's sole risk. These services are provided by the third parties on an ‘as-is-where-is’ basis and RATPL does not provide any warranties or makes any representations for these services. RATPL does not endorse the services of the garages / hospitals / road side assistance / ambulance services. RATPL and its affiliates shall not be liable for any payment obligation in relation to any kind of insurance claims and/or repairs /services, which shall be user’s sole responsibility.
RATPL or its affiliates shall not be liable for any act(s)/omission(s) of the garages, hospitals and/or any defect/deficiency in repairs/services.
Any guarantee for timelines in relation to the services are subject to external factors and force majeure. RATPL and its affiliates shall not be liable for any time guarantee including for servicing, providing of any information as may be required or needed by the User instantly and/or delivery of vehicle, admission in hospital, providing of road side assistance or ambulance services when the Red Button is pressed due to any extraneous circumstances including any force majeure/act of god conditions.
Any third party facility/offer(s)/service(s)/product(s) shall be subject to the terms and conditions of such third party which shall be applicable to the user. RATPL does not endorse, makes no representation and shall have no liability or obligation whatsoever in relation to such third party facility/offer(s)/service(s)/product(s). All such third party facility/offer(s)/service(s)/product(s) shall be availed by user at their own risk. RATPL or its affiliates shall not be liable for any payment obligation in relation to such third party facility/offer(s)/service(s)/product(s), which shall be user's responsibility unless specifically agreed in writing.
RATPL shall assist with any insurance claims only to the extent of liasoning with the insurance company through its affiliate, Heartbeat Insurance Brokers Private Limited. Any insurance claim shall be processed by the insurance company subject to their terms and conditions and the insurance policy.
RATPL reserves the sole right to modify, amend, change or revoke the claim services, any other services, any offers including third party facility/offer(s)/service(s)/product(s) herein at any time without assigning any reason and without any notice.
These terms and conditions for express claim services are in addition to all other terms and conditions provided here under and all these terms and conditions shall be applicable to you. RATPL reserves the right to sole right to modify, amend, change or revoke these terms and conditions without any notice.
Any disputes arising pursuant to these terms and conditions are subject to the exclusive jurisdiction of courts in Mumbai.
You agree that RATPL, at its sole discretion, suspend or terminate your access to all or part of our Website and/or Application and resources with or without notice and for any reason, including, without limitation, breach of this user Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.
Notwithstanding any other provisions of this Agreement, or any general legal principles to the contrary, any provision of this Agreement that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this Agreement.
COPYRIGHTS / TRADEMARKS
All content and materials available on Website and/or Application, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of RATPL, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this Website is strictly prohibited, unless specifically authorized by RATPL or any of its affiliate companies.
RATPL does not guarantee continuous, uninterrupted access to the Website and/or Application, and operation of the Website and/or Application may be interfered with by numerous factors outside RATPL’s control. RATPL expressly disclaim all warranties and conditions of any kind, whether express or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement.
In addition, no advice or information whether oral or written obtained by you from Website and/or Application shall create any warranty. You acknowledge that the entire risk arising out of the use or performance of the Website and/or Application and /or the services remains with you to the maximum extent permitted by applicable law.
You agree to indemnify and hold RATPL and all its affiliates / subsidiaries (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including reasonable attorneys' fees, or arising out of or related to your breach of this Agreement, your violation of any law or the rights of a third party, or your use of the Website/Application.
This Agreement shall in all respects be interpreted and construed with and by the laws of India since Website and/or Application is operated and controlled by RATPL.
Since the Website can be accessed by most countries around the world, few countries may have laws that differ from those in India. By accessing the Website and/or Application, you agree that the statutes and laws of Republic of India, will apply to all matters relating to the use of this Website and/or Application and the purchase of any products or services through this Website.
Furthermore, any action to enforce this User Agreement shall be brought in the courts located in Mumbai, India. You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
Though every possible effort has been taken to ensure that correct information is provided about product brochures, claim forms, policy wordings, claims settlement ratios, insurer offices, insurance quotient / quiz, ombudsman offices, list of hospitals and garages based on the information provided by the insurers or uploaded on their website / elsewhere in the public domain. It is made abundantly clear that Reach Ajcon Technologies Private Ltd (“RATPL”) & its subsidiaries, directors, shareholders, officers, employees and www.mcxtra.com (“Website”) are in no way responsible for any kind of error occurring or incorrect information being made available due to any changes made by the insurer or errors & omission by staff of RATPL and its subsidiaries. All services/functions provided by Heartbeat Insurance Brokers Private Limited (“HIBPL”) relating to insurance services and advisory shall be governed by the policies and terms of HIBPL and RATPL shall not be held responsible for any acts, omissions, errors or incorrect information provided by it. RATPL has only provided the platform to HIBPL to list its services/advisory functions on the Website and/or Application maintained by RATPL.
Neither RATPL nor any of its subsidiaries is responsible for the accuracy or reliability of any data and/or information from any third party and does not guarantee continuous, uninterrupted access to the Website or availability of any services on its Website or its mobile application (“Application”) made by RATPL on any kind of device, as a result of any action taken by RATPL or any third party. Operation of the Website and/or Application may be interfered with or by numerous factors beyond our control.
RATPL or any of its subsidiaries makes no representations, warranties or guarantees, express or implied regarding the accuracy, reliability or completeness of the content on its Website or Application or of the services provided by RATPL or any of its subsidiaries. It expressly disclaims any warranties or non-infringement or fitness for a particular purpose. RATPL makes no representation, warranty or guarantee that the content that may be available through the services is free of infection from any viruses or other code or computer programming routines that contain contaminating or destructive properties or that are intended to damage, surreptitiously intercept or expropriate any system, data or personal information.
RATPL, and its service providers make no warranty (i) that the services being offered through its Website and/or Application will meet your requirements, (ii) that the services will be uninterrupted, timely, secure, or error free, (iii) that the results that may be obtained from the use of such services will be accurate or reliable, (iv) that the quality of any products, services, information provided by our team related to your existing or new insurance policies will meet your expectations, (v) that the time taken to resolve your query or service your request or provide feedback to any clarification sought by you pertaining to your existing insurance policy or any new insurance policy, may exceed the given timelines for reasons beyond our control or on account of delay at the insurer’s end (vi) that any errors in the technology will be corrected.
Any material downloaded or otherwise obtained through the use of the services of the Website and/or Application is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or any other device or loss of data that results from the downloading of any such material.
By using the website and/or registering yourself at www.mcxtra.com you authorize us& our affiliates to contact you via email or phone call or sms and offer you their services for the product you have opted for and impart knowledge. Irrespective of the fact that you have registered yourself under DND or DNC or NCPR service, you authorize the team of RATPL / its subsidiaries to contact you for the above mentioned purposes.
Collection of Personal Information
Most features of the Website/ Application would require registration, including, but not limited to, when Users visit our site, register on the site, store their insurance policies in e -form, buy a policy through one of our subsidiaries, subscribe to our newsletter if any, respond to a survey, fill out a form, in connection with other activities, services, features or resources we make available on our Website. Users may be required to provide their personal information which may include (without limitation) information that can be linked to a specific individual or to identify any individual, such as name, email address, date of birth mailing address, phone number, medical history, Occupation etc. (“Personal Information”). Users may, however, visit our Website anonymously. We will collect personal information from Users only if you voluntarily submit such information to us. You can even choose to refuse to supply Personal Information, however it may prevent You from engaging in certain Website related activities. If You provide to share Your Personal Information with RATPL/ HBIL through the Website/Application, it is solely at your own risk and volition.
In order to benefit from the full functionality of the services, you would need to provide Personal Information that will also include your family’s personal details, upload your new &existing insurance policies in “Policy Vault” to allow the Website/ Application to provide related curation services whether or not the user opts for the “Assist Me” option. All such data collected is stored by our third-party service providers, in their highly secured (128/256 bit SSL encrypted) servers.
Collection of Non-personal information
Website/Application may collect non-personal identification information about the users, whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. This information is used by the Website/Application for internal research on the User’s demographics, interests and behavior to serve users better.
Use of Personal Information
RATPL & HBIL respects your Personal Information and uses it to provide a customized experience to you so that you can avail such Website/Application services that will most likely meet your requirements. Website/Application may collect and use User’s personal information for the following purposes:
We may use the email address or mobile phone number, as provided by the User, to send information and updates pertaining to their online purchase, respond to their enquiries, questions and / or other service requests. Users will be receiving information from Website/Application in the form of emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, it may do so by following the detailed unsubscribe instructions at the bottom of each email or User may contact us via our website.
Sharing and Disclosure of Personal Information
Website/Application will not sell, share, rent or trade your personal information with any affiliated or unaffiliated third parties. Further, we will also not disclose your Personal Information to any affiliated or unaffiliated third parties, except as mentioned above and also to:
RATPL & HBIL may make anonymous or aggregate Personal Information, and disclose or use such data only in a non-personally identifiable manner for purposes of research, advertising, comparison to organizations approved by RATPL.
RATPL may disclose your personal information, without obtaining prior permission from You, if required to do so by law or if, in good faith, it believes that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process or to protect the interest of RATPL, its Affiliates, or its members, constituents, or of other persons.
When you choose to delete your account from the Website/Application, your data will be permanently expunged from our primary servers and further access to your account will not be possible. The Website/Application will also promptly delete all account credentials.
Notwithstanding anything above, portions of your data, consisting aggregate data derived from your policy information, may remain on our production servers indefinitely. Your data may also remain on their backup server or media. RATPL & HBIL keeps these backups to ensure our continued ability to provide the services to you in the event of malfunction or damage to primary production servers.
Web Browser Cookies
Third Party Services and Websites
Website/Application does not control the content or links that appear on the third party websites and is not responsible for the practices employed by these websites linked to or from our Website/Application, even if users may find content on our site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Website/Application, is subject to that website’s own terms and conditions.
You, on your risk and volition entirely, are advised to deal with the services of our partners, suppliers, advertisers, sponsors, licensors and other third parties if you intend to. By allowing such advertisements, RATPL does not recommend or market or warranty the advertisers, the quality, commitment, deliverables, fitness for consumption, reasonability of their products/services or the advertisers’ commitment to protect your Personal Information.
After you register on Website directly or through any other social media platform or download our Application, you may require a Login ID and a password from accessing the portal of the Website or Application and this is for your own privacy and security. You are responsible for maintaining the confidentiality of your Login ID and password and we suggest you not to provide these credentials to any third party. We also recommend you to change your password periodically.
The Website/Application also encrypts your Website/Application password so that your password cannot be recovered, even by us. RATPL uses secure connections for delivering various services. All our servers are located in a secure facility. Access requires multiple levels of authentication.
There might be affiliates or other sites linked to our Website/Application. Personal information that you provide to those sites are not our property. Those affiliated sites may have different privacy practices and we encourage You to read their privacy policies. These sites may place their cookies or other files on your computer, collect data or solicit personal information.
Your Acceptance of these Terms
As required under the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer are as below:
[Mr. Punit Anand]
[A202, Kotia Nirman, New Link Road, Andheri (W), Mumbai - 400053]
[022 - 26300773]
Time: Monday to Saturday ([9:00 AM to 6:00 PM])
Visitors to this Website/Application and every third party is hereby informed that the RATPL & HBIL, we endeavor to make correct policy/product comparisons, quotes, features, etc., based on the information provided by the insurers. It is made abundantly clear that RATPL & HBIL, its directors, shareholders, officers and employees and Website/Application are in no way responsible to or liable to any User for his/her investment decision, and every prospect/ investor/policyholder shall be solely responsible for the consequences of his/her decision.
Talk to our customer care executive and get your queries solved in real time.
Customer care number:
+91 22 6191 5757
Have a nice day!
In case of cancellation of any free trial given during the free trial period the user shall not be charged. In case on account of any erroneous charge during the free trial period the same shall be refunded to the account / credit card / wallet the payment was made from. Any erroneous charge levied on the customer shall be refunded fully.
In case of a refund due to an erroneous transaction or cancellation during purchase of an insurance policy, the premium paid for the insurance product will be refunded via cheque or direct credit as per the policy of the Insurance provider that you have chosen to buy the product from.
In case of a cancellation, the premium paid for an insurance product will be refunded via cheque or direct credit as per the policy of the Insurance provider, that you have chosen to buy the product from.
You do not need to return the copy of the policy documents received by you, in order to cancel the policy.