Policy Services

    Claims Assistance

  • What is this?
  • Get assistance and updates at every stage of claim settlement, from filing a claim to settlement.

  • How does it work?
  • Click on ‘Intimate Claims’ icon in the McXtra app, and submit a phone number for a call back from McXtra. A claims assistance expert from McXtra will guide you on the steps to file a claim. The McXtra expert will also intimate the insurance company that has issued your policy and follow up with it to make sure that you receive maximum benefits from your policy claim. McXtra also tracks the claim status and gives you regular updates.

  • Where is the service available?
  • All across India.

  • How to avail this service?
  • Download the McXtra app from Google Play Store for Android OS or Apple App Store for iOS. Register to create an account. Start the 90-day free trial. Upload insurance policies of self and members of immediate family. In 72 hours, uploaded policies will be verified by McXtra experts and posted to the user’s policy vault in the app along with each policy’s benefits and limitations explained in simple terms. Congratulations! You can now avail Claims Assistance service.

    Video Call with an Expert

  • What is this?
  • Connect to an insurance expert from McXtra over a video call to get answers and advice about your insurance policies and about insurance in general.

  • How does it work?
  • Click the ‘Assist Me’ icon in the app and choose the video call option. A screen will prompt you to select a time and date for the call, and will also ask to select one of your policies. You can also submit your query so that when the call is made at the scheduled time, the expert can give you comprehensive advice and guidance related to your query.

  • Where is the service available?
  • All across India.

  • How to avail this service?
  • Download the McXtra app from Google Play Store for Android OS or Apple App Store for iOS. Register to create an account. Start the 90-day free trial. Upload insurance policies of self and members of immediate family. In 72 hours, uploaded policies will be verified by McXtra experts and posted to your policy vault in the app along with each policy’s benefits and limitations explained in simple terms. Congratulations! You can now get insurance-related advice on a Video Call with Experts.

    Your Family Policy Vault

  • What is this?
  • Your policy vault is a secure place in the McXtra app that stores your and your immediate family’s valid insurance policies for 24x7 access. It also explains the benefits and limits of the cover provided by each policy.

  • How does it work?
  • Click on your policy vault icon. You will be directed to a screen where you can upload all your valid health, motor, life and home policies. In 72 hours, uploaded policies will be verified by McXtra experts and posted to your policy vault in the app along with each policy’s benefits and limitations explained in simple terms.

  • Where is the service available?
  • All across India.

  • How to avail this service?
  • Download the McXtra app from Google Play Store for Android OS or Apple App Store for iOS. Register to create an account. Start the 90-day free trial. Upload valid insurance policies of self and members of immediate family. In 72 hours, uploaded policies will be verified by McXtra experts and posted to your policy vault in the app along with each policy’s benefits and limitations explained in simple terms. Congratulations! You can now access all your policies in Your Policy Vault.

    Cashless Hospital and Garage Locator

  • What is this?
  • Get names and addresses of cashless hospitals and garages in your vicinity, that is, those that accept your health and motor policies.

  • How does it work?
  • To avail this service, click on the Cashless Hospital and Garage Locator icon in the McXtra app. A map will appear on the screen with the option to select your health or motor policies. If you select a health policy, the map will show all the hospitals, starting with the ones nearest to your current location. The cashless hospitals that accept your health policy will be highlighted on the map in the McXtra brand purple colour.

    When you select your motor policy, the map will show all garages, starting with the ones nearest to your current location. The cashless garages that accept your motor policy will be highlighted on the map in the McXtra brand purple colour.

  • Where is the service available?
  • All across India.

  • How to avail this service?
  • Download the McXtra app from Google Play Store for Android OS or Apple App Store for iOS. Register to create an account. Start the 90-day free trial. Upload valid health and motor insurance policies of members in the family. In 72 hours, uploaded policies will be verified by McXtra experts and posted to your policy vault in the app along with each policy’s benefits and limitations explained in simple terms. Congratulations! You can now use the Cashless Hospital & Garage Locator Service.