Emergency Services

    Free Ambulance Services

  • What is this?
  • Three free ambulance services a year in medical emergencies. Approximate value: Rs. 7,500/-

  • How does it work?
  • Tap the Red Button on McXtra app. It will connect you to a McXtra Customer Experience Manager who will have your current location and health insurance policy details on his/her screen. He/she will send an ambulance to your location to pick up the patient and drop him/her to the nearest cashless hospital that accepts your health insurance policy.

  • Where is the service available?
  • Delhi, Mohali/Chandigarh, Jaipur, Ahmedabad, Mumbai, Pune, Lucknow, Bangalore, Hyderabad, Chennai, Kolkata and Cochin. More cities being added soon. Watch this space for updates.

  • How to avail this service?
  • Download the McXtra app from Google Play Store for Android OS or Apple App Store for iOS. Register to create an account. Start the 90-day free trial. Upload valid health insurance policies of self and immediate family members. In 72 hours, uploaded policies will be verified by McXtra experts and posted to your policy vault in the app along with each policy’s benefits and limitations explained in simple terms. Congratulations! You can now avail Ambulance Service in a medical emergency.

    Free Vehicle Towing Service

  • What is this?
  • Get three free towing services a year in case of vehicle breakdown. Approximate value: Rs. 4,200/-

  • How does it work?
  • Tap the Red Button on McXtra app. It will connect you to a McXtra Customer Experience Manager who will have your current location and motor insurance policy details on his/her screen. He/she will send a towing van to your location to tow the vehicle to the nearest cashless garage that accepts your motor insurance policy

  • Where is the service available?
  • Andhra Pradesh, Assam, Bihar, Chandigarh, Chhattisgarh, Delhi, Goa, Gujarat, Haryana, Himachal Pradesh, J & K, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Odisha, Punjab, Rajasthan, Sikkim, Tamil Nadu, Telangana, Tripura, Uttar Pradesh, Uttrakhand and West Bengal. For the full list of cities in these states where this service is available, please refer to FAQs.

  • How to avail this service?
  • Download the McXtra app from Google Play Store for Android OS or Apple App Store for iOS. Register to create an account. Start the 90-day free trial. Upload valid motor insurance policies of all two and four-wheelers in the family. In 72 hours, uploaded policies will be verified by McXtra experts and posted to your policy vault in the app along with each policy’s benefits and limitations explained in simple terms. Congratulations! You can now avail Free Vehicle Towing Service for vehicle-related emergencies.

    Emergency Call Service

  • What is this?
  • The Red Button is a dedicated emergency call service in the McXtra app. When you tap on the Red Button, it dials a McXtra Customer Experience Manager who can see your current location and details of all insurance policies uploaded to McXtra.

  • How does it work?
  • When the call connects, the Customer Experience Manager understands the nature of your emergency and either organises a relevant service like a free ambulance for a medical emergency or a towing van for a vehicle breakdown. Or, the Manager advises you of the steps to be taken for tackling the emergency situation.

  • Where is the service available?
  • Free Ambulance Service: Delhi, Mohali/Chandigarh, Jaipur, Ahmedabad, Mumbai, Pune, Lucknow, Bangalore, Hyderabad, Chennai, Kolkata and Cochin.

    Free Towing Service and Roadside Assistance: Andhra Pradesh, Assam, Bihar, Chandigarh, Chhattisgarh, Delhi, Goa, Gujarat, Haryana, Himachal Pradesh, J & K, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Odisha, Punjab, Rajasthan, Sikkim, Tamil Nadu, Telangana, Tripura, Uttar Pradesh, Uttrakhand and West Bengal. For the full list of cities in these states where this service is available, please refer to FAQs.

  • How to avail this service?
  • Download the McXtra app from Google Play Store for Android OS or Apple App Store for iOS. Register to create an account. Start the 90-day free trial. Upload insurance policies of self and members of immediate family. In 72 hours, uploaded policies will be verified by McXtra experts and posted to your policy vault in the app along with each policy’s benefits and limitations explained in simple terms. Congratulations! You can now avail Red Button Emergency Call Service in emergencies.

    Free Doctor Consultation on Phone

  • What is this?
  • Get three free doctor consultations on the phone every year. Approximate value: Rs. 900/-

  • How does it work?
  • Click on the Doctor on Call icon in the McXtra app. It will dial the McXtra Doctor on Call helpline and the call will be answered by a doctor on the McXtra panel. Please note that the doctor will not prescribe medication or recommend any medical procedure to be either performed by self or any unqualified person/s, but will give advice on the next steps to tackle the health issue at hand.

  • Where is the service available?
  • Pan-India, 24 hours a day, 365 days a year.

  • How to avail this service?
  • Download the McXtra app from Google Play Store for Android OS or Apple App Store for iOS. Register to create an account. Start the 90-day free trial. Upload health insurance policies of self and members of immediate family. In 72 hours, uploaded policies will be verified by McXtra experts and posted to your policy vault in the app along with each policy’s benefits and limitations explained in simple terms. Congratulations! You can now avail Doctor Consulation on Phone for medical advice.

    Free Roadside Assistance

  • What is this?
  • Get free roadside assistance in case of battery problems, punctured tyres, lost or locked keys and emergency fuel delivery for two and four-wheelers.

  • How does it work?
  • Tap on the Assist Me icon in the McXtra app. It will give you options to ask for assistance on chat, a phone call or by email. A McXtra Customer Experience Manager who will have your current location and motor insurance policy details on his/her screen will receive your request for assistance and will send a qualified mechanic to your location to fix the problem, or deliver fuel to your location.

  • Where is the service available?
  • Andhra Pradesh, Assam, Bihar, Chandigarh, Chhattisgarh, Delhi, Goa, Gujarat, Haryana, Himachal Pradesh, J & K, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Odisha, Punjab, Rajasthan, Sikkim, Tamil Nadu, Telangana, Tripura, Uttar Pradesh, Uttrakhand and West Bengal. For the full list of cities in these states where this service is available, please refer to FAQs.

  • How to avail this service?
  • Download the McXtra app from Google Play Store for Android OS or Apple App Store for iOS. Register to create an account. Start the 90-day free trial. Upload valid motor insurance policies of all two and four-wheelers in the family. In 72 hours, uploaded policies will be verified by McXtra experts and posted to your policy vault in the app along with each policy’s benefits and limitations explained in simple terms. Congratulations! You can now avail Free Roadside Assistance for vehicle-related emergencies

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