Emergency Call Assistance
- What is this?
The Red Button is a dedicated emergency call assistance in the McXtra app. When you tap on the Red Button, it dials a McXtra Customer Experience Manager who can see your current location and details of all insurance policies uploaded to McXtra.
- How does it work?
When the call connects, the Customer Experience Manager understands the nature of your emergency and either organises a relevant service like a free ambulance for a medical emergency or a towing van for a vehicle breakdown. Or, the Manager advises you of the steps to be taken for tackling the emergency situation.
- Where is the service available?
Free Ambulance Service: Delhi, Mohali/Chandigarh, Jaipur, Ahmedabad, Mumbai, Pune, Lucknow, Bangalore, Hyderabad, Chennai, Kolkata and Cochin.
Free Towing Service and Roadside Assistance: Andhra Pradesh, Assam, Bihar, Chandigarh, Chhattisgarh, Delhi, Goa, Gujarat, Haryana, Himachal Pradesh, J & K, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Odisha, Punjab, Rajasthan, Sikkim, Tamil Nadu, Telangana, Tripura, Uttar Pradesh, Uttrakhand and West Bengal. For the full list of cities in these states where this service is available, please refer to FAQs.
- How to avail this service?
Download the McXtra app from Google Play Store for Android OS or Apple App Store for iOS. Register to create an account. Start the 90-day free trial. Upload insurance policies of self and members of immediate family.
In 72 hours, uploaded policies will be verified by McXtra experts and posted to your policy vault in the app along with each policy’s benefits and limitations explained in simple terms. Congratulations! You can now avail Red Button Emergency Call Service in emergencies.